Automatic or Unwarranted Renewal of Data Packages without Consumers consent Attracts N5m Fine - NCC

 

The Nigerian Communications Commission, NCC, on the 21 May, 2018 issued a directive to all network providers to desist from carrying out automatic or unwarranted renewal of data packages without their consent. We have also directed that no mobile service providers should impose their services to consumers. ‘It is expected that they should obtain their consent.
‘‘There should be a written text by the network provider to the consumer requesting to know whether the consumer is interested in renewing the package, after that, the network provider must also repeat the process to ensure that the consumer understood the terms and conditions of the service and has given consent before automatic renewal.
‘In a situation where the commission receives complaints from the consumer that he or she was short-changed, the Commission will take it up on behalf of the consumer because that will be a violation of directive.
‘‘The penalty for the violation will attract a N5 million for any service provider who defaults. And for everyday that the commission issues the sanction and the fine was not paid by the service provider, it will attract and additional N500, 000. – Nigeria Comms Week